About Us

Who Are We?

Replacement transport services in the event of an emergency or breakdown can put extreme pressure on you, your employees, business and cause a major inconvenience for your passengers.

In the event of a rail emergency, breakdown or service interruption, taking care of passengers is the number one priority. At Arriva Road Transport Services (ARTS), you can rely on us for rail replacement services, with our fully managed solutions and dedicated emergency team of transport specialists. With ARTS you and your passengers are in safe hands.

Emergency Response

Our emergency transportation team are here to help you quickly find an operator local to you, providing a speedy response to take care of your rail passengers. We have experienced and dedicated teams based in Manchester, York and Derby allowing us to provide 24-hour contact for immediate assistance throughout the year. We have extensive experience in providing rail replacement transport via coach, minibus and taxi services which can all be tailored to your exact requirements.


Rail replacement services can be provided on a short-term temporary basis or semi-permanent basis, depending on how long interruptions are anticipated. This provides regular commuters and travellers reassurance their journey can be made with minimal disruption, getting them safely to and from their destinations.


Each of our rail replacement services is carried out by pre-approved operators who are carefully checked and vetted before they are allowed to provide services on our behalf. All coaches are operated by fully qualified drivers to provide peace of mind for you and your passengers. Our pre-approved operators ensure each vehicle is well maintained, clean and safe, with all operators being fully licensed and insured to take care of you and your party.