BETC Ltd
Times and Operation of Bus Services
The Company makes every effort to ensure that its services operate in accordance with the times advertised. Any alterations to times, frequencies and routes considered necessary are usually only introduced after the appropriate period of notice has been given to the authorities and customers. Unfortunately, exceptional circumstances can mean that certain services must be temporarily or permanently withdrawn or altered without notice.
Sometimes, due to circumstances beyond the Company’s control, it is not possible for services to run to the advertised timetable. Some services use heavily congested roads, and journeys will sometimes take longer than expected, and occasionally may need to be diverted. Due to this,
the purchase of a ticket cannot be assumed to be an undertaking that buses will depart or arrive at the times or places stated, that connections will be maintained, or that seats will be available. The Company will not be liable for any loss, damage or inconvenience arising from the suspension, cancellation or alteration of its services, nor for the failing of any vehicle operating any service to start or finish its journey at the advertised times or for any delay (whether caused by breakdown, deviation from the advertised route or any other reasonable cause) in the operation of any service.
Safety
Our highest priority is to ensure that all our customers are carried safely. To help us achieve this it is essential that you always follow any instructions given by drivers or inspectors, and observe safety notices in vehicles. In the interests of safety you may be required to leave a bus or bus station at any time.
For safety reasons customers are warned not to board or alight when the vehicle is in motion or held up in traffic or stationary at traffic lights. You should only board or alight when the vehicle has stopped at a recognised stopping place. Customers with pushchairs, luggage or shopping are also asked to ensure that they do not obstruct the vehicle gangway. Standing customers and those who are boarding or awaiting to alight are requested to hold onto
handrails.
